We had the opportunity last night to hear from Roger Brooks at Destination Development about his company’s experiences visiting Kelso from a tourist’s perspective. Brooks specializes in helping cities identify areas for improvement and strategies to increase local tourism (also known as getting our citizens some money from outside our community!)
Brooks identified some shortcomings in the area, such as poor signage directing visitors around town, a lack of downtown greenery, and opportunities for improving cleanliness and neatness of commercial properties in the downtown core. However, he also noted many assets that the city has which could be leveraged to increase tourism, such as a nice compact downtown area, an attractive city hall, and a beautiful (Three Rivers) golf course. Brooks encouraged us to adopt a theme (also known as a brand) to unify efforts for attraction and decoration of properties and in marketing.
Because Brooks’ company specializes in providing consulting services helping cities develop branding, it was no surprise that one of his suggestions would include a thematic approach. What did surprise me is that without input from community members, the brand that Destination Development identified was a Scottish theme. Brooks pointed out possible applications of this theme, such as decorating downtown properties in a Scottish or British style, encouraging businesses that fit that theme (Scottish restauranteurs are welcome), etc.
The neatest part about this recommendation is that I’ve heard similar thoughts from citizens repeatedly, so it seems like a brand that would be embraced by the community. My biggest fear in the branding process was that we would have to try to squeeze ourself into a ‘made up’ brand that really wasn’t who we are. With a Scottish theme, we would already have many pieces in place, like our high school sports teams, the popular Highlander Festival, and even a plaid city flag!